Spa Etiquette & Policies


Spa Package Cancellations

Because the Spa services are reserved for you, please notify us 24 hours in advance for individual services and group packages. As a courtesy the Spa confirms all appointments, however it is the client’s responsibility to remember their appointment.

Your card is not billed unless your vacated appointment goes unfilled. We do our best to fill these openings-just like you, we’d much prefer to have another guest take your place than charge for a cancellation.

Guests are responsible for 50% of the cost of the services scheduled regardless of the reason for cancelling. We simply charge the same cancellation fee whether it’s a spontaneous weekend away or the flu bug.

For Groupons the Groupon code will be redeemed if cancellation or rescheduling is not made 24 hrs in advance of individual service.

We appreciate your understanding.
This Cancellation Fee is designed to provide partial compensation for our dedicated Estheticians, who rely on a busy schedule for a rewarding career. This policy helps us retain great employees.

Children are not permitted in the spa, unless they are receiving services. If for any reason a child is brought into the spa and your appointment must be rescheduled, our rescheduling fees will apply.

Payments

We accept ALL major credit cards.

Health Issues

Please advise us of any health issues such as high blood pressure, heart condition, allergies, pregnancy, or any condition that may prohibit a particular treatment.

Gratuity

Gratuity is always appreciated.

Get the Most From Your Visit.

Please Arrive a Few Minutes Early

We highly appreciate if you can arrive at least 15 minutes prior to your appointment to guarantee a hassle-free experience. While we provide a fifteen-minute grace period, kindly understand that delays may cut into your treatment time, and your slot may be given to walk-in guests.

The main purpose of our treatments is to help our guests relax. We want your entire spa experience to be stress-free. So if you’re running late, the service runs late as well and now you might feel quite stressed. Coming in several minutes before your appointment time will give you an opportunity to physically and mentally prepare for the service. You might need to find the locker, change clothes, enjoy the facilities, have some refreshments, or fill out client information forms.

Customer Requests

Feel free to request a specific person for your treatments when booking an appointment.

Remove Jewelry

It is best if you don’t wear any jewelry for spa services. Service can be difficult if we have to work around rings, necklaces, and bracelets.

No Valuables

Maroc Hamam Spa accepts no responsibility for any loss or damage of any personal belongings. So kindly secure all your belongings.

What to Wear

We don’t require any specific dress code. It is recommended, however, to remove all clothing for the hamam treatments and wear disposable undergarments all the time inside hamam area. Professional draping is performed during the entire duration of the service for privacy. We will also provide robes and slippers for your convenience.

Inside Voices

We want all of our guests to have a peaceful and relaxing experience. We request that you lower your voice when talking, turn your mobile phones off or put in on silent mode, as well so as not to disturb the other guests.

Communicate With Your Therapist/Service Provider

Don’t hesitate to tell your service provider if the massage is too firm or not firm enough. If you are very pleased with the service, or if a certain massage technique felt really good, let them know. It helps them become better at what they do and tailor future visits accordingly for you.

Address

2552 Stonebrook Pkwy suite # 730, Frisco.Texas 75034

Hours of Operations

Mondays Closed
Tuesday to Friday 10am to 7pm
Saturdays & Sundays 10am to 6pm